"We recognize falling short and sincerely apologize."Īccording to Southwest Airlines' website, "Customers holding any Southwest reservation from Sunday, December 25 through Monday, January 2, may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge. "On the other side of this, we’ll work to make things right for those we’ve let down, including our Employees," the statement concludes. As long as you cancel your flight more than 60 minutes before its scheduled departure time to allow for processing, you will have the option to receive a refund to your original form of payment or Travel Funds (air credit) for future use. It goes on to say that they are "working to reach customers whose travel plans will change." "As we continue the work to recover our operation, we have made the decision to continue operating a reduced schedule by flying roughly one third of our schedule for the next several days," the statement read. Southwest said it anticipates "additional changes with an already reduced level of flights as we approach the coming New Year holiday travel period." What's next?įor those holding out hope, it doesn't appear like things will be getting better soon. "The totality of our operation has been affected over the past few days and will continue to be for a few days to come," Southwest spokesperson Chris Perry said. This forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity."ĭespite questions surrounding staffing, a spokesperson also told NBC Chicago Tuesday there was "no nationwide walkout or any type of walkout of employees in any capacity," calling such reports "completely unfounded." We were fully staffed and prepared for the approaching holiday weekend when the severe weather swept across the continent, where Southwest is the largest carrier in 23 of the top 25 travel markets in the U.S. "We’re working with safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning crews and our fleet ultimately to best serve all who plan to travel with us. "Our heartfelt apologies for this are just beginning," the airline said in a release. Shortly after that statement to NBC 5, the airline issued a public apology, saying it recognized it had fallen short. Lost Luggage? Here's What to Do If Your Bag is Missing as Suitcases Pile Up at Airports
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